30-Day Return & Refund Policy

At Velnuki Pets, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.

Returns

To be eligible for a return, your item must be in the same condition in which you received it, unused, unworn, and in its original packaging when applicable.

To start a return, please contact us through our customer support email or contact page and provide your order number and reason for the return.

Please do not send products back without contacting us first. We will provide you with return instructions and the appropriate return address.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, contact us as soon as possible.

Please include your order number and clear photos or videos showing the issue so we can evaluate the problem and provide an appropriate solution.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to complete the refund.

Original shipping charges are generally non-refundable unless the product arrived damaged, defective, or incorrect.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Return shipping costs are non-refundable.

Non-Returnable Items

For health and hygiene reasons, certain pet-care or grooming products that have been used, opened, or come into direct contact with an animal may not be eligible for return unless they arrived damaged or defective.

Gift cards and final-sale items are also non-returnable unless otherwise required by applicable law.

Exchanges

If you would like a different product, size, or color, please contact us. Depending on availability, we will provide instructions for the best way to process your request.

Cancellations

If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or shipped, we may no longer be able to cancel or modify it.

Contact Us

If you have any questions regarding a return or refund, please contact Velnuki Pets through the contact information provided on our website.

Return window: 30 days from the date your order is received.